Refund policy

Unopened Product Returns

✅ 30-Day Return Eligibility
We accept returns of factory-sealed, unopened products within 30 days of delivery.
Requirements:

  • Original undamaged packaging with intact hygiene seals
  • Proof of purchase (order number/email)
  • Return authorization obtained via our secure portal

🚫 Non-Returnable Items:

  • Opened or used products (even if resealed)
  • Damaged packaging compromising product sterility
  • Customized/personalized items

Hygiene & Safety Policy

🔒 Sterility Guarantee:
All products are factory-sealed using medical-grade sterilization (FDA 21 CFR 801 compliant). Any broken seal voids return eligibility to ensure customer safety.

⚠️ Zero-Tolerance Policy:
Returns showing evidence of:

  • Tampered security tapes
  • Broken silicone hygiene rings
  • Biological residue
    Will be immediately destroyed without refund.

Return Process

  1. Request Authorization:

  2. Shipping Instructions:

    • Use our prepaid return label
    • Package in plain outer box (no brand markings)
    • Ship to: 14310 Ramona Ave, Chino, CA 91710

  3. Refund Processing:

    • 5 business days after warehouse verification
    • Original payment method only

State Compliance Statements

🔹 California:
"Pursuant to CA Civil Code §1723, adult novelty items are final sale once payment is processed."

🔹 Florida:
"Products contain phthalate-free materials (FL Statute 381.0034 compliant)."

🔹 All States:
Non-returnable under health codes if:
a) Original packaging altered
b) Safety documentation removed

Quality Assurance

🛡️ Defective Product Protocol:
If receiving damaged/unsealed items:

  1. Submit unboxing video within 72 hours
  2. Choose:
    • Full refund + 30% loyalty credit
    • Priority replacement shipping

Legal Disclosures

  • All returns processed through SSL-encrypted systems
  • Returned inventory professionally destroyed per ASTM D6344 standards
  • Age verification re-checked for return authorization

Need help? Contact help@rosetoyofficial.us (24h response)