Shipping policy
Shipping Policy
Last Updated: [2025.3.23]
1. Delivery Timeline
All orders require processing + shipping time:
- Processing Time: 1-3 business days (Standard) or 24 hours (Express) for order verification and discreet packaging.
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Shipping Time:
- Contiguous US (excluding AK/HI/territories): 7-12 business days (Standard) / 2-5 days (Express +$19.99)
- Alaska/Hawaii/US Territories: 10-18 business days
- International: 5-25 business days
2. Shipping Costs
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US Mainland:
- Orders $34.99-$58.99: $8.99 Standard Shipping
- Orders $59+: Free Standard Shipping
- Express Shipping: Add $19.99
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International:
- Orders under $59: $8.99 Standard Shipping
- Orders $59+: Free Standard Shipping
3. Discreet Packaging
- Plain outer packaging with no brand logos
- Package labeled generically (e.g., "Health Products")
- Optional signature release available
4. Age Requirements
- US customers must be 21+ (verified via AgeChecker system)
- International customers must meet local legal age requirements
- Non-compliant orders will be canceled per 21 CFR 1300 regulations
5. International Shipping
- Supported Regions: Canada, EU countries, Australia, Japan, South Korea, Mexico, Brazil, and 50+ others (full list on website)
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Customs/Duties:
- All shipments are Delivery Duty Unpaid (DDU)
- Customers responsible for local taxes/import fees
- EU customers: Optional IOSS VAT prepayment (ID: [Number])
6. Tracking & Support
- Tracking number emailed within 48 hours of dispatch
- Real-time updates available at [Carrier Tracking Link]
- Delays over 7 business days qualify for $10 store credit
7. Restrictions
- No shipping to PO boxes/military addresses
- Prohibited states: UT, MS, AR (full list updated quarterly)
- Returns not accepted for customs-refused packages
Contact Logistics Team:
For urgent orders or special requests:
Email: help@rosetoyofficial.us
Phone: +1 (800) XXX-XXXX (Mon-Fri 9AM-5PM PST)